Terms and Conditions

Arrival at Your Home

Please allow a 15-minute window for the therapist's arrival as there are unforeseen circumstances that may happen during travel to your home. Please be available to open your door upon the therapist's arrival.

Cancellation Policy and Fees

Keen Kinaesthetics values your business and asks that you respect our time and effort. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations with less than 24 hours' notice are subject to a cancellation fee of $50 and no refund or credit. Clients who miss their appointment without giving any prior notice are subject to being charged in full for the scheduled service.

In addition, if upon the provider's arrival, the client is presenting with signs and symptoms that seem contraindicative to MLD, the provider can use clinical judgment to cancel the appointment. Money will be refunded, or a credit will be given that will go towards a future appointment.

Informed Consent

Before your session, the treatment plan will be discussed with you. Before your first session, please sign the New Client Intake Form and Media Release Form (see the Required Forms tab). These forms will serve as consent to treatment and consent to using/not using your likeness for company promotion. Service will not be provided without the completion of these forms. Pregnant and postpartum mothers, as well as post-injury/post-surgery clients, must have Keen Kinaesthetics medical clearance form completed before treatment. The service will not be completed without a signed medical clearance form. In addition, Keen Kinaesthetics will accept verbal history as accurate. Keen Kinaesthetics will not be liable for disease processes that are unknown to the client that may impact the wellbeing of the client.

Refund Policy

Keen Kinaesthetics will not offer a refund on completed services. A credit will be placed on appointments canceled within 24-48 hours and will go towards rescheduled services.